Refund Policy

If a render fails on our side, the credit it reserved is returned to your balance automatically — no request needed. If a render finished but is clearly broken (for example missing audio or corrupt video), email us with the job link and we will restore the credit.

You can request a full refund of a credit pack within 14 days of purchase as long as none of that pack's credits have been used. If some credits were used, we refund the unused portion pro rata. Refunded credits are removed from your balance.

You can cancel a workspace plan any time from Billing. Cancellation stops the next renewal; the workspace keeps its plan and remaining monthly credits until the end of the period already paid.

A first subscription payment can be refunded in full within 14 days if the workspace has not used any of that period's plan credits. Renewals are not refunded once the new period has started, except where required by law.

Nothing in this policy limits rights you have under consumer law where you live. Our merchant of record (Dodo Payments, or Creem for earlier purchases) sold you the purchase, so their refund process also applies and we will coordinate with them.

Email support@menivor.com from the address on your account with the purchase date and, if you have it, the receipt or invoice number. We reply within 3 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.