Your data requests

Signed in, open Settings, Privacy and choose Export my data. You get a private download link at once; it works for 15 minutes, and you can make a new one any time.

The file is JSON and holds your profile, your videos and render jobs, the details of your uploads, your credit history, the billing records of workspaces you own, your consent choices and your workspace memberships. The videos and uploads themselves can be downloaded from your library.

In Settings, Privacy choose Delete my account and type DELETE to confirm. It cannot be undone. When you confirm, we:

• cancel your live plan (and any team plan only you own) with the payment provider;
• stop any renders that are queued or running;
• delete your stored media: uploads, voice samples, renders and job files;
• delete your sign-in account, which ends every session;
• replace your name, email and other personal details in our records with anonymous values, and clear your scripts and prompts;
• send one confirmation email to the address you had.

If a provider is briefly unavailable, the remaining steps are retried automatically until they finish.

We keep invoices and payment records for as long as tax law requires, without your name or email on our side. Paid credits you have not used are not kept for you after deletion; if you want a refund of unused credits, ask before you delete (see the Refund Policy).

You can also ask us to correct your data, restrict or object to how we use it, tell you which data we hold and who received it, or do any of the above for you. Write to support@menivor.com from the email on your account (or tell us how to reach you). We may ask you to confirm it is you. We answer free of charge within 30 days.

No account, but think we hold data about you? Email us with what you know (for example a video link) and we will look.

Under Law No. 6698 on the Protection of Personal Data (KVKK), Article 11, you can learn whether we process your data, ask for information about it, learn why and whether it is used for that purpose, learn who in Turkey or abroad receives it, ask for correction or deletion and for those changes to be passed on, object to a result that is against you and comes only from automated analysis, and claim compensation for damage from unlawful processing.

Send your request in writing to support@menivor.com. We answer within 30 days (KVKK Article 13), free of charge. If you are not satisfied with the answer you can complain to the Personal Data Protection Board (kvkk.gov.tr).

Whether Menivor has to register in VERBİS, the data controllers' registry, is being confirmed with our legal counsel. This page will show the registration or the exemption once it is confirmed.

Our servers are in Germany and some providers are in the United States; the list is on Subprocessors.

The export covers your rights of access and portability (Articles 15 and 20) and deletion covers erasure (Article 17). For the other rights, write to us as above. You can also complain to the data protection authority where you live or work.